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• 3 • Fall 2018 Educational Events 2 nd Edition LICENSE TO SERVE SERVE & SELL better with EMPATHY Join us for this retail transformation program that aims to provide our customers with outstanding memorable experiences. During this training you will: • Understand Customer Service Expectations in today's world • Discover the 3x3 Empathy Model and practice it • Discover the Service Values and Signatures • Learn how to create memorable experiences for your clients • 7 steps of selling Date and Time: September 24 ........................................ @ Calgary 9-4 Tuition: $99.00 Elite Points: 13,365 Editorial Core Styling 1 With Darcie Chapman Contessa 2018 Finalist Learn key foundations for creating style concepts that can be easily transitioned into several different editorial looks. Have a clear direction with confidence in your hair styling and be able to creatively offer more looks for Editorial publication. Geared to the beginner to seasoned stylist looking to learn the foundation of editorial hair styling so they have the knowledge and confidence to create and understand artistic direction, and how to strategically visualize each look. Incorporate up to date fashion and runway inspirations that can also be used on set and behind the chair. Date & Time: September 24 .....................................@ Edmonton 9-5 Tuition: $195.00 includes mannequin for class use and product package Participants to bring: blowdryer, curling irons, flat iron, brushes, combs, clips, bobby pins, water bottle and clear mini elastics.