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• 3 • Spring 2019 Educational Events LICENSE TO SERVE SERVE & SELL better with EMPATHY Join us for this retail transformation program that aims to provide our customers with outstanding memorable experiences. During this training you will: • Understand Customer Service Expectations in today's world • Discover the 3x3 Empathy Model and practice it • Discover the Service Values and Signatures • Learn how to create memorable experiences for your clients • 7 steps of selling Date and Time: February 25 .........................................@ Edmonton 9-4 Tuition: $99.00 Elite Points: 13,365 Made In The Fade The high and tight fade or tapered cut is amongst the most popular hairstyles for men. This look is a classic and is suitable for all ages and lifestyles. The difference lies in the detailing and taking into consideration hair thickness, head shape, cowlicks and surface of the scalp. Develop your skills with a master barber guiding you through every step. Date and Time: May 13 ..............................................@ Lethbridge 9-4 Tuition: $149.00 Includes mannequin Redavid Bride Beautiful with Heather Enders Formal hair is one of the most profitable, but most chal- lenging artistic challenges we can take on. We're going to take the fear and lack of confidence out of formal hair and show how easy it is to map out a look that fits the client's vision. Date and Time: April 1 ................................................@ Red Deer 10-4 May 27 .............................................@ Edmonton 10-4 Tuition: $125.00 Includes mannequin for class use Participants to bring: blowdryer, curling irons, flat iron, brushes, combs, clips, bobby pins, water bottle and clear mini elastics.

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