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L A K E L A N D C O M M U N I T Y M A R K E T P L A C E 7 SOLID SELF-STORAGE EXPERTISE Hilda Venoasen Self-Storage Opera ons Management Hilda Venoasen brings a wealth of experience and exper se to the field of storage facility management. With a remarkable track record spanning eight years, Hilda has consistently demonstrated exemplary hands-on management skills. Her extensive training in sales, marke ng, and employee management in both the United States and Canada has further enhanced her abili es in the industry. Hilda's excep onal performance in the field has been recognized through numerous top reviews and evalua ons. Her dedica on and proficiency have contributed to the success of various storage facili es. Moreover, Hilda possesses over ten years of invaluable experience in mul -family property management and rental, complemen ng her knowledge in storage facility opera ons. Understanding that the key to a thriving storage facility is efficient opera on and excep onal customer service, Hilda ensures that the facili es under her management achieve and surpass 100% occupancy. To achieve this, she implements specific opera ng procedures and guidelines adopted from Shurgard Self-Storage, one of North America's largest and most successful storage facility providers. Hilda's career began at Arizona Self-Storage, where she successfully increased occupancy from 65% to over 100%, resul ng in a facility at full capacity with a wai ng list. Her exper se caught the a en on of Shurgard, leading her to join their Cinco Ranch facility. Within a short span of six months, Hilda elevated the occupancy rate from 76% to an impressive 98%, sustaining this high level throughout her six-year tenure with Shurgard. Subsequently, she returned to Canada and took on the challenge of op mizing the occupancy rate at U-Store It, achieving remarkable results and bringing the facility close to full capacity. Consistently delivering superior management performance and customer service, Hilda operates and manages storage facili es based on proven and clear-cut opera onal procedures and policies adopted from the highly successful Shurgard Self-Storage model. The following sampling of Hilda's performance reviews and evalua ons while working with Shurgard Storage further a ests to her excep onal abili es.