E-Delivery

A Shared Services model with business analysis support has been adopted to map out processes and provide a touch point for quicker turnaround in developing solutions on how staff and members can better access information. SharePoint has been implemented as the central information repository where staff across the province are informed on what is happening at the ACSA, and can access "how to do" activities and processes. Updated technological solutions for e-auditing are being explored to be incorporated into certification programs such as COR, SECOR and NSCO to make it easier for all stakeholders involved. Course participants now provide instant feedback via a new online evaluation survey that provides the ACSA real-time insight into both course delivery and content. Participants can scan a quick response (QR) barcode from their smart phone, or connect to the survey via their tablet or laptop computer. Responses are now tabulated using an electronic, rather than manual process. Work continues on the web portal for online courses to ensure any issues are responded to as they arise. Web content is being reviewed and reorganized with a "client view" to ease access to timely and relevant information. ACCESSIBILITY ::::::::::::::::::::::::::: Strategic Goal Two: To significantly increase accessibility to ACSA courses and services across the province 1. Continue development and implementation of an enhanced business model to ensure accessibility for all regions and sectors. 2. Proactively promote safety training and certification to ensure and enhance accessibility for all regions and sectors. INITIATIVES: • Roll out new functional and organizational structure for the ACSA. • Utilize existing Regional Safety Committees to support the rollout of an integrated marketing plan to promote safety training outside of the large centres. • Develop and implement a marketing strategy that promotes a new fee structure and learning options. • Develop and implement consistent service so learners can expect access across the province. • Establish a shared services centre to provide enhanced customer interaction opportunities. Evaluate current processes for 'fit for purpose' in a shared service model. Classroom and online training Access to the ACSA courses, regardless of location, must fit the student's schedule. A new internal calendar system was introduced and we are working on various delivery models to meet the demand in urban centres and ensure courses in rural centers are filled and proceed as planned. A marketing strategy is being developed to promote a new fee structure and learning options. In 2014, more than 2400 courses were delivered province- wide, including some 700 courses provided in facilities in Fort McMurray, Grande Prairie, Lethbridge, Lloydminster, Medicine Hat, Red Deer and various other locations throughout Alberta. Classrooms layouts are being improved to facilitate increased participant engagement. In 2015, renovations to classrooms, work stations and other areas within our facilities will be undertaken to create a higher standard and better student experience. Eleven online courses are provided, with almost 109,000 participants in 2014. A zip folder with editable word documents (rather than PDF format) is now available for Training participants can access course evaluations in one of two ways: via a website or use a QR Scanner app on their smart phone for instant access. 9

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